Our gift codes do not expire, so they are valid indefinitely.

Because we send you, the gift code purchaser, a PDF containing the gift code this means that you can choose how to send it on to the lucky recipient. You can simply forward on the email that we send you with the PDF, or you could chose to print it out to then send on inside a birthday or 'Good luck for Uni' card.

When a subscription (paid, trial or community) is due to expire we pop messages up in prominent places in our service to let users know that their subscription is shortly due to expire. These messages include a link to the users Subscription area where there will be clear direction as to how to redeem a code. At any point in a users subscription they can also go to the Subscription page and click on the 'Redeem a code' button to use a code.

The code includes full access to the Meal Pixy service for the duration of the time that the code has been purchased for.

You do not need a Meal Pixy user account to purchase a gift code, no. However your gift code recipient will need a user account in order to redeem the code.

As we do not store personal information we do not allow the gift codes to be personalized, no. However - as gift codes are forwarded by you to your recipient you can personalise your communication with the recipient as much as you would like to - be that printing out the code and popping it in a card, or personalising the email that you send the code with.

You can, yes. This is the way our gift code service works - we send you, the purchaser, the code - then you send it on to your lucky chosen recipient.

As we don't send codes directly to recipients and instead leave this with you to do - you are able to send the code at the appropriate time.

You can, yes. We will email you, the gift code purchaser, a pdf with the code and all of the details about Meal Pixy that the recipient will need to get started - and you can print this to give to the lucky recipient.

Immediately after purchase we will email you, the purchaser, with a PDF which contains the gift code. You then forward the PDF on to your lucky chosen recipient. You can see an example of the PDF here - it is branded and includes all the help your recipient might need to successfully use the gift code. If the recipient doesnt yet have a Meal Pixy account it will tell them how they can get one set up.

Both brand new and existing users can use the gift code. Even if your chosen recipient doesnt have a Meal Pixy account at the time that you purchase it for them they can still redeem the code once they have setup an account.

They can either wait until their current subscription ends to use their gift code or they can use the gift code straight away. If they decide to use code immediately all we do is to date the subscription period to start once their current subscription has ended. That way they dont lose out at all.

Gift codes can be used on any plan - there are no restrictions.

The gift can only be used once. It isn't possible to split the gift code, for example you couldn't share a 1 year code to give two users 6 months each.

We are able to refund you if the gift code isn't used, yes. We do charge an administration fee that will be taken from the amount returned to you. The fee is dependent on the gift code value. Use the Contact Support form on our Help & Support page to log a ticket with us and we can get this sorted for you.

If you entered the wrong email address and havent received your gift code just use the Contact Support form on our Help & Support page to log a ticket with us. When logging the ticket if you can provide as much detail as possible, to include: the date and time you made the purchase, the email address you meant to enter, the gift code type you purchased, the amount spent and a screenshot of the Stripe confirmation page if you have one.

Its up to you to forward the PDF on to your chosen recipient - but if you are concerned that the PDF has gone missing then get in contact with us and we will cancel the code so it can't be used and we can issue you with a new code. Just use the Contact Support form on our Help & Support page to log a ticket with us and we can help out.

Use the Contact Support form on our Help & Support page to log a ticket with us, detailing the gift code number and the email address of the person you received the code from and we'll look into it for you.

There are no time limits on using the gift code, they do not expire. You cannot pause a subscription and once the code has been used it cannot be de-activated.

Meal Pixy gift codes are suitable for anyone you think might benefit from one! So anyone trying to eat well for less - for example students or anyone caught up in a cost of living crisis (so most of us!).